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Returns and Refunds Policy

Thank you for shopping at Paper Steps.

If you are not entirely satisfied with your purchase, we're here to help.

Unless there has been an error on our part, or the item you purchased is defective, we cannot accept Returns on our products as they have been 'Personalised' and cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all your chosen text and personalisation details.

We give you a second chance to check your text and layout when we send you a preview for approval.

We will only accept returns if the product has an error on our part of it arrives damaged.

Damaged or defective items

If you return an item, because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 30 days of delivery.

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

Send the product with its original packing to:

36 Limetree Rd Peverell Plymouth PL3 5UB

If a refund has been requested instead of an exchange we will reimburse you within 14 days of receiving the damaged goods.

Cancellations

Cancelling or amending an order before production

If your product has entered the production phase or has been dispatched between when you place the order and when we pick up your request to amend or cancel your order, then we will be unable to amend or cancel the order. We do not work weekends or bank holidays, therefore if you have made a request to amend or cancel your order during this period we will pick up your request when we start the next working day, and will always try to notify you that day if your request was successful.

Shipping charges

Shipping charges incurred in connection with the return of a product are refundable.

Change of mind

Unless there has been an error on our part, or the item you purchased is defective, we cannot accept a return because the product has been personalised and the order has been fulfilled correctly, these cannot be sold to anyone else.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By purchasing from Paper Steps, you agree to this policy and further terms and conditions

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